The CallCenter is an application that allows the personel in the Newspaper Call Center to to enter ads in the advertising system.  It should help script the call as well, and so must be very customizable.


Such an app should understand the uppsell or packaged sell api and provide a not only a data entry screen, but also a script for selling.
Operators should be able to call up accounts, and ads to check status alter orders etc.

Also, it should be able to field/markup the plaintext for items like make/model/year, milage, etc.  Not just for autos, but for jobs and realestate.	The jobs category is probably the most difficult.

Normally, a web app, might be OK, but the need for quick rendering of ads, coordination of multiple screens, etc might call for a vb app.  Probably tabbed panes for customer, ad, script, etc.


The customer screen would have a search,save,etc.