keys to smart (cms) decisions regurding build versus buy:

1. trust in your people (and if they breach your trust then perhaps you do
need 'smarter' people);

2. accrue experience (i.e. walk, don't run - if you can possibly avoid it);
do small cms projects first; run pilot projects; get your managers used to
framing their requirements in a useful way (no, really);

3. look for staff and suppliers that understand your business needs; don't
believe the sales talk, look at their track records and talk to their
clients;

4. demand healthy balance sheets and cash flow, because consolidation
probably is on the way (just not as soon as some people thought).